Privacy Policy

Invited clients use their account to access information shared with their workspace. We process account and profile details, organization memberships, projects and updates, billing and agreement records, and files you choose to upload or share. Workspace roles control access to this information.

The iOS app stores its sign-in session in the device Keychain. Face ID, Touch ID and the device passcode are handled by Apple’s operating system; Whole Vibe does not receive your face data, fingerprint data or passcode. Temporary previews and thumbnails are protected on the device. Signing out removes local account content and caches; files you deliberately save to Photos or Files remain under your control.

The native app does not use advertising identifiers or advertising tracking. Website pages opened from the app retain the website practices described below.

You can request account deletion in the iOS app under Account, Security, or in the portal’s Account settings. Your normal portal content is hidden immediately. Your account and content remain intact for a 30-day recovery period; sign in with the same account and complete verification to see the option to cancel deletion and restore content. Whole Vibe admin can also cancel and restore during this period. Separate staff permission changes remain in force.

After the recovery deadline, an automatic job permanently deletes your sign-in identity, personal profile and private account files. Whole Vibe admin receives a service request for review and can perform the deletion after the deadline. Shared workspace business records remain with the workspace, with account attribution removed where applicable, and records required for legal or contractual obligations may be retained. The confirmation screen and notifications show the scheduled deadline.

We send you and Whole Vibe admin transactional notifications when deletion is requested, reviewed, nearing its deadline, cancelled, completed, or needs attention. Failed jobs remain queued for retry and admin review; we confirm completion only after account erasure succeeds. Notification delivery can take several minutes. Existing backups and service-provider records follow their applicable retention and recovery schedules.

Vibe AI uses OpenAI to generate answers. Messages, prepared attachments and account information relevant to your question may be sent to OpenAI for processing. Account information is limited by your existing workspace permissions. AI answers may be inaccurate; verify important account or billing details in their dedicated screens.

In the iOS app, AI sharing is optional and requires your permission before you send a message. You can turn it off in Settings under Vibe AI privacy; this stops future AI requests and clears the current chat on that device. Turning it off does not recall information already processed by a provider.

Voice recognition in the iOS app runs on your device. Microphone audio is not uploaded to Whole Vibe or OpenAI; dictated text is shared when you send a message. Photos may be resized, PDFs may be limited to selected pages, and videos may be analyzed using still frames without audio. Explicitly saving an attachment to workspace Files uploads the original for your workspace, separately from AI analysis.

AI conversations remain in the app’s memory while you minimize and return after unlocking. Fully closing the app clears the local conversation. Provider processing and retention are governed by the applicable service arrangements and provider policies; do not share information you are not authorized to disclose.

This policy applies to the website, client portal, and Whole Vibe iOS app operated by Whole Vibe Creative (“Whole Vibe,” “we,” “us”) at wholevibe.tv, including the contact form, Vibe AI assistant, and related site features.

It does not replace a separate client agreement. If we work together on a project, that written agreement may include additional confidentiality or data terms.

When you use the contact form, Vibe AI, or email us, we receive the details you choose to share so we can respond and discuss potential work.

• Name and email address
• Company name, if provided
• Project focus, approximate budget, and project details
• The page path you came from when submitting the form
• Anything else you include in your message

We use Vercel Web Analytics and Speed Insights to understand aggregate traffic and performance. These tools may process technical information such as pages viewed, timestamps, referrer, approximate location, browser, operating system, and device type.

We also use Google Tag Manager and Google Analytics 4 to measure page views and selected actions such as starting a project, submitting the contact form, opening Vibe AI, using a suggested question, sending a Vibe AI lead, starting a live chat, or clicking phone, email, or live portfolio links. We do not send names, email addresses, phone numbers, or message text to Google. You can turn these analytics cookies off through Cookies in the website footer.

Our hosting and security providers may also process standard request, diagnostic, and abuse-prevention data needed to deliver and protect the site.

Essential cookies keep the site working. They include security checks on the contact form and Vibe AI, plus the record of your cookie preference.

Analytics cookies from Google Tag Manager and Google Analytics 4 run by default so we can see which pages and actions are useful. You can turn them off at any time through Cookies in the website footer.

Advertising cookies are not enabled on this site today. If we add them later for paid campaigns, we will ask again before they run.

• Essential: site function, form protection, cookie preference
• Analytics: Google Tag Manager and Google Analytics 4, on unless you opt out
• Advertising: off unless we enable it in a later pass and collect consent

The contact form uses Cloudflare Turnstile to help reduce spam and automated abuse. Turnstile may process technical signals about your browser and session as part of that check. We do not use Turnstile results for marketing.

We use information for the following purposes:

• Responding to inquiries and following up on project conversations
• Operating, securing, and improving the website
• Preventing spam, fraud, and misuse of the contact form
• Meeting recordkeeping and legal obligations where applicable

We rely on trusted providers to run the website and receive inquiries. They process information only as needed to provide their services.

• Vercel: hosting, analytics, and performance insights
• Google Tag Manager and Google Analytics 4: site analytics, with an opt-out in the footer
• Cloudflare Turnstile: bot and spam protection on the contact form
• Postmark: transactional email delivery, including sign-in and sharing messages
• Supabase: account authentication, workspace data and private file storage
• OpenAI: Vibe AI message, attachment and authorized account-information processing
• Stripe: secure hosted payment and recurring-plan management; card details entered there are handled by Stripe
• DocuSign: agreement signing through the existing email signing workflow

We do not sell your personal information. We may share information with service providers who help us operate the site, or when required by law.

The website may display client or partner logos and link to third-party sites. Those brands remain the property of their respective owners, and their privacy practices are governed by their own policies.

Inquiry and correspondence records are kept only as long as reasonably needed to respond, manage a potential or active relationship, maintain business records, or meet legal requirements. Analytics data is retained according to the settings and practices of the tools we use.

You can contact us to ask about information you previously provided, or to request an update or deletion. We may need to retain some information where permitted or required by law, or where it is necessary to complete a conversation already underway.

You can turn analytics cookies off or back on through the Cookies control in the website footer.

Reach us at contact@wholevibe.tv, 219-743-0330, or 324 Inverness Dr S, Englewood, CO 80112.

We may update this policy as the website, tools, or business practices change. The date at the top of this page shows the latest revision. Continued use of the site after an update means the revised policy applies to future visits and inquiries.